Ai là người có thể làm con gái buồn nhất????

A. boy                               B.best friend     ​                   C. tình yêu​

A.variety

B.experience

C.voice

D.sending

E.clear

F.useful

G.deliver

H.facial

Business communication comes in a few different forms and isn’t limited to speech. Companies work with a wide range of people and other businesses, prompting them to communicate in a (1) ____ of mediums. To be effective, care is given to the tone and clarity of the message regardless of the communication method.

There are four standard methods of business communication:

• Verbal communication is the use of your (2)_____ to convey an idea or speak an opinion. Examples include virtual meetings, phone calls and in-person conversations.

• Visual communication is the use of images or graphics to make an idea (3)_____. Examples include charts, maps, infographics and videos.

• Nonverbal communication is the message we send and receive through behavior. Examples include body language, gestures, dress and (4)_____ expressions.

• Written communication is what we (5)_____ through print or digital media. Examples include emails, letters, memos, reports and other documentation

Choose the appropriate expressions to complete the conversation between a hotel clerk and a guest. There are TWO extra expressions. Write the letters a - f on the answer sheet

a. A single room for three nights? 

d. I’ll need a picture ID and a credit card, please. b. Your name, please?

e. I made the reservation online. 

c. And could you fill out this form, please? 

f. Hope to see you next time, Sir.                         

Hotel clerk: Welcome to the Diamond Hotel! How can I help you? 

Guest: Oh. Hello. I’m checking in. 

Hotel clerk: (1) __________ 

Guest: Tom Cruise. (2) ________________ 

Hotel clerk: Oh, yes, here it is, Mr. Cruise. A single room for three nights?

Guest: Yes, that’s correct. 

Hotel clerk: (3) _____________ 

Guest: Certainly. Here you are. 

Hotel clerk: Thank you. (4) ______________ Guest: Sure. Do you have a pen? 

Hotel clerk:Certainly. And here’s your key and a map of the hotel. It’s room 115, on the first floor.

Guest: Many thanks.  

Match the requests with the responses. There are TWO extra responses. Write the letters a - f on the answer sheet

a. Yeah, I really enjoy our conversation. Talk to you later. 

d. I’m afraid she’s out. Would you like to leave a message? 

b. Yes, of course. Can I take your number please? e. Yes, I’ll mail you ASAP. 

c. Sure. It’s J-O-N-E-S.

 f. Yes, please. Black coffee with two sugars.

1. Could you ask her to ring me later, please? 

2. I’ve got a meeting in five minutes. Can we meet up another time? 

3. Sorry. It’s a bad line. Can you spell your name again, please? 

4. Is that Donna?